Shipping policy
Shipping Policy
Because BKK Group carries a wide range of products across multiple stores, delivery times can vary depending on the item and stock availability.
Delivery timeframes
- Estimated delivery time is 3 to 20 business days from the date of dispatch, depending on the product, supplier stock levels, and delivery location.
- Items in stock and shipped locally typically arrive toward the shorter end of this window; items that are made to order, sourced from suppliers, or in high demand may take longer.
- Exact estimated delivery windows will be shown at checkout or on the product page where possible.
Order processing
- Orders are typically processed within 1–2 business days before dispatch.
- You will receive a confirmation email once your order has shipped, along with tracking information where available.
Shipping costs Shipping costs are calculated at checkout based on your location, order size, and delivery method selected.
Delays While we work with reliable couriers and suppliers, delays can occasionally occur due to high demand, customs (for international orders), weather, or courier disruptions. We appreciate your patience and will keep you informed if a significant delay is expected.
Incorrect address Please ensure your shipping address is correct at checkout. BKK Group is not responsible for delays or non-delivery caused by an incorrect address supplied by the customer.
International shipping Where international shipping is offered, the customer is responsible for any customs duties, taxes, or import fees charged by their country.